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HP Scanner keeps Disconnecting or Freezing


Is your HP scanner disconnecting or freezing? While working with an HP printer, every time you click on the action to scan it freezes up for a minute or two and it freezes again and again. This is a common scanner problem and you can fix it quickly and easily. We’ll help you fix the scanner not working on HP.

In this blog, we have mentioned easy-to-follow steps by which a user can troubleshoot various HP scanner issues at his own. However, our professional team is always available 24/7 to help in fixing any sort of technical difficulties faced by our users. So, you can contact us at hp.123printersupport.com when you need any technical support for your HP product.

Common HP Scan issues

There are many symptoms and error messages that could cause HP scanner problems such as:

  • Can’t communicate or connect to HP scanner
  • Computer can’t find HP scan
  • HP Printer will not scan to computer or email
  • HP scan button not working
  • HP scanner keeps disconnecting or freezing
  • Computer not found on HP scanner

Resolve HP scanning issues using our HP Print and Scan diagnostic tool or automated HP Virtual Agent or follow the manual troubleshooting steps provided below for HP scanner disconnecting or freezing .

Why does the HP Scanner Freezing and Disconnecting issue emerge?

The HP scanner, not working issues include scanner won’t scan, scanner not detected by your computer, or errors pop up when you’re using your scanner, etc. There are numerous reasons why this problem emerges and is sometimes hard to identify.

As you can imagine, the connection problem can prevent your scanner from connecting to the computer, and the software and services problem in your computer are the possible reasons for this issue. So, we have provided here the possible fixes to this problem through different solutions.

Easy to Fix Solutions for HP Scan issues

We are recommended easy-to-follow steps in the order to resolve the issue with the HP scanner when it keeps on freezing and disconnecting again and again. You don’t need to try them all; just work your way down the list. Let us follow them step by step:

Step 1: Disconnect and Reconnect the Scanner Power Cord

If you’re using a USB scanner, check the USB ports and USB cables to ensure it works properly. To solve the scanner issues instantly, always look that whether the power cord is creating the issue and try to fix that first before moving to any other method. Let us see:

  1. Without turning the product off, disconnect the power cord from the back of the product.
  2. Now, wait until 30 seconds, and then reconnect the power cord to the back of the product.
  3. If the HP product does not turn on automatically, press the Power button.
  1. If you’re using a network scanner, ensure your computer has a good Internet connection, and your scanner connects to your computer under the Internet.
  2. In addition, if you’re using a VPN in your computer, try disconnecting the VPN from your computer and scanning again.

If the power cord is not creating any issue, try to look for any other causes and follow the steps mentioned to fix the issue.

Step 2: Scanning Program must be closed in Between

Stop the scanning process might resolve the issue instantly. Follow the steps as mentioned:

  1. Press the Ctrl, Alt, and Delete keys on your keyboard at the same time.
  2. And then click Task Manager.
  3. Click the Applicationstab, click HP Scanning, and then click End Task.

The above method will take a few minutes for the program to close. If you are unable to close the program, restart your computer. Still in trouble? Move to the next strategy.

Step 3: Update Scanner Driver

A missing or outdated scanner driver can cause your HP scanner not to work, so we recommend you to update your scanner driver up to date. You can update your scanner driver manually and automatically.

  1. Manual Update: You can go to the website of your scanner manufacturer, find the latest driver for your scanner, and install it on your computer. However, this requires time and computer skills.
  1. Automatic Update: Update scanner driver automatically by Driver Easy. It will automatically recognize your system and find the correct drivers for your HP scanner. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing.
  1. Download and install Driver Easy.
  2. Run Driver Easy and clickScan Now. Driver Easy will then scan your computer and detect any problem drivers.
  3. Click the Updatebutton next to your scanner to download the latest driver, then install it on your computer. Or click Update All to automatically download and install all problem drivers in your system.
  4. Restart your computer to take effect.

Then try scanning with your scanner to see if it works and if it doesn’t work, move to another method and fix it.

Step 4: Enable Windows Image Acquisition (WIA) service and associated services

If your scanner stops working, enable WIA service on your computer. WIA is a Microsoft model that allows graphics software to communicate with imaging hardware like scanners or cameras. Let us do the steps as follows:

  1. On your keyboard, press the “Windows logo key”and “R” at the same time to invoke the “Run”
  2. Type “msc”and click “OK”.
  3. Scroll down and double-click Windows Image Acquisition (WIA).
  4. In the popup pane, ensure the Start-up typeis set to “Automatic”, and the Service status is “Running”.

If the Service status is already Running, click Stop to stop the service, then click Start to re-enable the service.

  1. Click “Apply”and “OK” to save the changes.

Then restart your computer. Try to use your HP scanner again and see if it works now. But, if your HP scanner issue still persists, follow these steps to enable some more services:

  1. On your keyboard, press the “Windows logo key”and “R” at the same time to invoke the Run box.
  2. Type “msc”and click “OK”.
  3. Ensure these services are set to “Automatic”and the Service status is “Running”.
  • Remote Procedure Call RPC
  • DCOM Server Process Launcher
  • RPC Endpoint Mapper
  • Shell Hardware Detection
  1. Save the changes and try your scanner again to see if it works.

This method will surely work for you and if it doesn’t show the expected results, try the next method shown below.

Step 5: Troubleshoot Hardware Issue

It might be possible that there’s something wrong with your scanner, so run a trouble-shooter on your computer to fix the issue.

  1. Type“cmd” in the Windows Search bar and select “Run as administrator”.
  1. Copy & paste the following command line into the Command Prompt window and press “Enter”.
  1. Click “Next”in the popped-up window and the troubleshooter will start detecting hardware problems automatically.
  1. Follow the on-screen instructions to finish the troubleshoot and fix the detected issue.

Restart your computer and see if your scanner begins to work or not. If this method is not useful, go to the next step.

Step 6: Ensure that the product is Online

Follow the steps to make sure that your product is showing online:

  1. Make sure that the product is turned on and that the control panel display is on.
  2. Open HP Solution Center:
    • Windows XP:

Click Start < click All Programs < click HP and < click HP Solution Center.

  • Windows Vista:

On the Windows taskbar < click the Windows icon < click Programs < click HP and < click HP Solution Center.

  • Windows 7:

On the Windows taskbar < click the Windows icon < click Programs < click HP and < click HP Solution Center.

  1. Now, make sure that the HP product displays as Connected.
  2. And try to scan again.

Contact 123.hp.com/setup US For Support

If these steps resolved the issue, you do not need to continue troubleshooting further. But in case these steps did not resolve the issue, contact the HP experts team through HP official . We have a qualified, skilled, and certified team of technicians who are dedicated to fixing issues instantly. This robust support facility is available 24×7 and 365 days across the US.

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